Privacy policy

PRIVACY POLICY

Last updated: September 2026

At CraftmyWish ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website www.craftmywish.com and make a purchase.

📋 Information We Collect

When you place an order or interact with our store, we may collect the following information:

  • Personal identification: Name, email address, phone number, WhatsApp number
  • Shipping information: Delivery address, city, state, PIN code, country
  • Payment information: We do not store payment details — all payments are securely processed via Razorpay
  • Order information: Products purchased, order value, customization details (name, date, venue for invitations)
  • Device & usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)
  • Communications: Messages sent via WhatsApp, email, or order notes

🎯 How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Deliver personalized digital products (invitations) via WhatsApp or email
  • Respond to customer service queries and complaints
  • Send promotional offers and updates (only if you have opted in)
  • Improve our website, products, and services
  • Comply with legal obligations

📤 How We Share Your Information

We do not sell or rent your personal information. We may share it with trusted third parties only as necessary:

  • Shipping partners (Shiprocket, Delhivery, BlueDart, etc.) — to fulfill and deliver your order
  • Payment processors (Razorpay) — to securely process payments
  • Marketing tools (Klaviyo/Omnisend) — to send emails or SMS if you have opted in
  • Analytics tools (Google Analytics) — to understand website usage
  • Review platforms (Judge.me) — to collect and display product reviews
  • Legal authorities — if required by law or to protect our rights

All third-party partners are required to handle your data securely and in accordance with applicable laws.

🍪 Cookies

Our website uses cookies to:

  • Remember your cart and preferences
  • Analyse website traffic and behaviour
  • Deliver relevant marketing (if opted in)

You can control cookie settings through your browser. Disabling cookies may affect your shopping experience.

🌍 International Data Transfers

If you are shopping from outside India (USA, Canada), your personal data will be transferred to and processed in India. By placing an order, you consent to this transfer. We ensure your data is protected in accordance with this policy.

🔒 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.

⏳ Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil your orders and provide customer support
  • Comply with legal and tax obligations (typically 7 years for financial records under Indian law)
  • Resolve disputes and enforce our agreements

✅ Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data portability: Request your data in a portable format

To exercise any of these rights, contact us at info@craftmywish.com.

👶 Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

📞 Contact Us

For any privacy-related queries or to exercise your rights:

  • Email: info@craftmywish.com
  • WhatsApp: +91 9599036705
  • Business Hours: Monday–Saturday, 10 AM – 7 PM IST