Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

At CraftmyWish, we take pride in delivering high-quality personalized party decor and stationery. Please read our return and refund policy carefully before placing your order.

✅ Eligibility for Returns (India)

We accept returns only in the following cases:

  • The product received is damaged or defective
  • The product received is incorrect (wrong item sent)
  • The product is significantly different from what was described

To be eligible for a return:

  • The item must be unused and in its original packaging
  • Return request must be raised within 48 hours of delivery
  • Photo/video evidence of the damage or defect must be shared via WhatsApp or email

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized/customized products (invitations, cake toppers, banners, name stickers, gift tags, etc.) — once customized and dispatched, these cannot be returned
  • Digital products (soft copy invitations, digital designs) — once delivered via WhatsApp/email, these are non-refundable
  • Products damaged due to mishandling after delivery
  • Sale or discounted items

🌍 International Orders (USA & Canada)

  • Returns are not accepted for international orders due to high return shipping costs and customs complications
  • In case of a damaged, defective, or incorrect item, we will offer a replacement or store credit after reviewing photo/video evidence
  • Refund requests for international orders must be raised within 72 hours of delivery
  • CraftmyWish is not responsible for any import duties, customs fees, or taxes paid by the customer — these are non-refundable

💰 Refund Process

Once your return/refund request is approved:

  • Prepaid orders: Refund will be processed to the original payment method within 5–7 business days
  • COD orders: Refund will be processed via bank transfer — please share your bank details when raising the request
  • You will receive a confirmation once the refund has been initiated

🔄 Replacement Policy

For eligible damaged or defective items, we offer a free replacement instead of a refund where possible. Replacements are dispatched within 3–5 business days after the return is received and inspected.

🚚 Return Shipping

  • For approved returns within India, we will arrange a reverse pickup at no extra cost
  • If reverse pickup is not available at your location, you may ship the item back and we will reimburse the shipping cost (up to ₹100) upon submission of the receipt
  • International customers are not required to return the item — photo/video evidence is sufficient for a replacement or store credit

📋 How to Raise a Return/Refund Request

  1. Contact us within 48 hours of delivery (72 hours for international)
  2. Share your order number, description of the issue, and clear photos/video
  3. Reach us via:
    • WhatsApp: +91 95990 36705
    • Email: info@craftmywish.com
  4. Our team will respond within 1 business day

📞 Contact Us

For any queries regarding returns or refunds:

  • Email: info@craftmywish.com
  • WhatsApp: +91 95990 36705
  • Business Hours: Monday–Saturday, 10 AM – 7 PM IST